Refund Policy

Last updated: September 18, 2026

1. Digital purchases

Because many of our products are delivered digitally, refund eligibility may depend on the product, whether access or download has occurred, the checkout terms shown at purchase and applicable consumer law.

2. Refund requests

If you believe a purchase was made in error, a product was not delivered correctly or you have another issue with an order, contact us with the email used for purchase and relevant order information.

3. Review of requests

We review refund requests in good faith and process eligible refunds in accordance with the terms shown at checkout and applicable law. Specific brands or products may provide a more favorable refund guarantee, in which case that product-specific policy will apply.

4. Unauthorized transactions

If you do not recognize a transaction, contact us promptly so we can help identify the order and payment details.

5. Contact

Refund and order questions can be sent to soporte@axionworksllc.org.